Understanding Publisher Account Suspensions

Publisher account suspensions are typically enacted to maintain the integrity of the EZmob ecosystem, ensuring a safe, compliant, and high-quality environment for both advertisers and publishers. Understanding the common causes of suspensions and how to address them is crucial for every EZmob publisher.

Common Causes of Account Suspension

Non-Compliance with Platform Policies

EZmob has strict guidelines to ensure the quality and legality of the content where ads are displayed. Violations include, but are not limited to, the display of prohibited content, fraudulent activity, or non-adherence to ad format specifications.

Verification Issues

As outlined in Understanding Account Verification Requirements, failure to complete necessary verification steps can lead to account limitations or suspensions.

Traffic Quality Concerns

Maintaining high-quality traffic is essential. Suspensions may occur due to irregularities in traffic patterns or if the traffic does not meet EZmob's quality standards.

Payment Discrepancies

Issues related to payment, such as failed transactions or fraudulent payment activity, can also lead to account suspensions.

Steps to Resolve Account Suspension

1. Identify the Cause: Review the suspension notice from EZmob for specific reasons. Understanding the root cause is the first step towards resolution.

2. Address Compliance Issues: If the suspension is due to policy violations, review your content and ad placements to ensure they align with EZmob's guidelines.

3. Complete Verification: If your suspension is related to verification, visit Profile Settings to complete any pending steps.

4. Improve Traffic Quality: Analyze your traffic sources and patterns. Make necessary adjustments to meet EZmob's quality standards.

5. Resolve Payment Issues: For suspensions related to payments, ensure all outstanding balances are settled and review your payment methods for compliance.

6. Contact Support: Once you've addressed the specific issues, contact EZmob support at support@ezmob.com with a detailed explanation and any relevant documentation.

Troubleshooting

• Document Upload Errors: Ensure all documents are in the correct format and within size limits.
• Verification Delays: Double-check your information for accuracy. If delays persist, reach out to support.

Related Articles

• How do I create my first campaign?
• Why was my account suspended?
• Can my account be set up for both publisher and advertiser activities?
• How to create Direct Click campaign?
• Which ad formats can publishers monetize with?

Updated on: 04/01/2026