How does payment method verification work?

EZmob verifies the payment method you deposit with, not your whole account. It only applies to PayPal and credit card deposits, and each PayPal email or card is verified once.


When verification is needed


Your deposit

What happens

PayPal from the same email as your EZmob login

No verification. The deposit is credited automatically.

PayPal from a different email

We email a confirmation link to that PayPal address. The deposit stays on hold until you click it.

Credit card with successful 3-D Secure

The deposit is usually credited instantly.

A new credit card

We may ask for your ID, a photo of the card and a signature.

A PayPal email or card that was approved before

No verification.

Any other deposit method

No verification.


Declined or failed payments do not open a verification request.


Confirm a PayPal email


  1. Click Verify payment in the top bar, or go to Settings → Verification.
  2. Open the inbox of the PayPal email you paid with and click the confirmation link.
  3. No email? Click Resend confirmation email on the verification page.


The link approves that PayPal email and releases every pending deposit made from it. Later deposits from the same email are credited automatically.


Verify a card


  1. Click Verify payment in the top bar, or go to Settings → Verification.
  2. Check Personal & business information. It comes from your profile. If something is missing, click Edit profile.
  3. Under Identity & payment proof, upload a Government-issued ID (passport, driver's license or national ID) and a photo of the front of the card. The last 4 digits and the cardholder's name must be visible. Files must be JPG or PNG, up to 5 MB each.
  4. Under Signature, draw your signature, type your full legal name and tick the confirmation box.
  5. Click Submit for review.


Statuses


  • Needs verification: waiting for you to click the PayPal link or upload documents.
  • Under review: our team is checking your documents. The deposit stays on hold.
  • Approved: the method is listed under Verified methods and the deposit is added to your balance.
  • Rejected: the top bar shows Action required and the reason. Fix the documents and click Resubmit for review.


Settings → Verification only appears once you have a verification request. For help, contact support@ezmob.com.


Screenshots


  • Screenshot: top bar with the Verify payment badge
  • Screenshot: Settings → Verification, card form with the Identity & payment proof and Signature sections



Updated on: 26/09/2026

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