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What is our refund policy?

Unspent funds from your second deposit onward can be refunded within 60 days of the deposit. A refund fee of $50 or 15% of the refund amount, whichever is higher, applies. First deposits are non-refundable.


Refund terms


  • First deposit: non-refundable.
  • Later deposits: refundable for unspent funds, within 60 days of the deposit date. After 60 days, a deposit is non-refundable.
  • Refund fee: $50 or 15% of the refund amount, whichever is higher.
  • Bank fees: any bank or transfer fees on the refund are paid by you.
  • Inactivity: EZmob may reset the balance of an account that has been inactive for one year.
  • Terms violations: accounts that violate the terms and conditions lose their remaining balance and are blocked.


How to request a refund


  1. Email support@ezmob.com with:
    • your account username and email
    • the amount you want refunded
    • the reason for the request
    • the transaction IDs of the deposits
  3. Refunds take up to 30 days, or until the next billing cycle, whichever is longer.


When the refund is processed, it appears as Refund in the transaction history on the Funds page.


Screenshots


  • Screenshot: Funds → transaction history, showing a Refund transaction



Updated on: 26/09/2026

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