Why were my creatives rejected?
Why Were My Creatives Rejected?
If your campaign's creatives have been rejected, follow the steps below to understand the reasons behind the rejection:
- Review Our Creative Guidelines
Familiarize yourself with our Why were my creatives rejected?.
- Access the Creatives Page
Navigate to the Creatives page in your EZmob dashboard.
- Identify the Reason for Rejection
Hover over the (!) icon next to your creatives to view the specific reason for the rejection.
Common Reasons for Creative Rejection
Your creatives may be rejected for several reasons, including:
- Malicious, Malware, or Phishing Activity
- Adult Content
- Aggressive Ads
- Misleading Ads
- Auto-Download
- Inappropriate Content
If you believe your creatives were rejected in error, please submit a service desk ticket. Our team will conduct a re-review of your creatives.
For additional assistance, feel free to reach out to us at support@ezmob.com.
Related Articles
- Ad Policy for Push Notification Campaigns
- How to Optimize Creatives for Push Notification Campaigns
- Creating Your First Campaign
- Campaign Pre-Launch Guide and Checklist
- Campaign Setup Guide
Updated on: 06/12/2025
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