What is our refund policy?
Introduction
At EZmob, we recognize that situations can change, and you may find the need to request a refund. This article provides a clear overview of our refund policy, including essential details on refunds, processing times, and applicable fees.
Refund Policy Overview
First Deposits
- Non-refundable: All first deposits are non-refundable.
Subsequent Deposits
- Refundable: From the second deposit onward, you may request a refund.
Refund Conditions
- Refunds will be issued for:
- Non-spent funds
- Negative credits
Refund Fees
- A minimal refund fee will apply:
- $50 or 15% of the refund amount, whichever is higher.
Bank Fees
- Any bank fees incurred during the refund process are the client's responsibility.
Inactivity Policy
- EZmob reserves the right to set your balance to zero after one year of inactivity.
Non-Refundable Timeframe
- Deposits become non-refundable after 60 days from the deposit date.
Terms Violation
- Advertisers who violate our terms and conditions will forfeit their remaining balance and will be blocked from future engagements.
Requesting a Refund
To formally request a refund, please follow these steps:
- Prepare Required Information: Include the following details in your request:
- Your account information (username and email)
- The amount you wish to refund
- The reason for your refund request
- Any relevant transaction IDs
- Submit Your Request: Send your refund request via email to finance@ezmob.com.
- Wait for Confirmation: After submitting your request, please allow up to 30 days to process your refund or until our next billing cycle, whichever is longer.
Frequently Asked Questions (FAQ)
Q: How long does it take to receive a refund?
A: Refund requests can take up to 30 days to process, or until our next billing cycle, whichever is longer.
Q: Are there any fees associated with refunds?
A: Yes, a minimum refund fee of $50 or 15% of the refund amount (whichever is higher) will apply.
Q: What happens if I violate the terms?
A: If you violate our terms and conditions, you will not receive a refund for your remaining balance and will be banned from using our services.
Visual Summary
Contact Us
If you have any questions or concerns about our refund policy, please feel free to reach out to us at finance@ezmob.com.
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Updated on: 22/02/2026
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