Articles on: Funds Management & Payments

Understanding Transaction Status and Processing Times

Understanding Transaction Status and Processing Times


Managing your transactions efficiently is crucial for a seamless advertising experience on EZmob. This guide provides an overview of the transaction lifecycle, from initiation to completion, and explains the significance of each transaction status. Understanding these statuses and their processing times will help you manage your account balance effectively.



Transaction Lifecycle Overview


When you initiate a transaction on EZmob, it goes through several statuses before the funds become available in your account. These statuses are:


  • Created
  • Redirected
  • Pending
  • Waiting Approval
  • Completed


The time it takes for a transaction to move through these stages varies depending on the payment method used.



Transaction Statuses Explained


  1. Created: This is the initial submission of your transaction.

Screenshot of a 'Created' transaction


  1. Redirected: Your transaction has been sent to the payment processor.

Screenshot of a 'Redirected' transaction


  1. Pending: Your transaction is awaiting confirmation from the payment processor.

Screenshot of a 'Pending' transaction


  1. Waiting Approval: This status indicates that the transaction requires manual review by EZmob's finance team. This can occur for various reasons, including large transaction amounts or unusual activity.

Screenshot of a 'Waiting Approval' transaction


  1. Completed: Your transaction has been successful, and the funds are now available in your account.

Screenshot of a 'Completed' transaction



Processing Times and User Actions


The processing times for transactions vary by payment method:


  • PayPal/Capitalist/Paxum/WebMoney: Typically instant but can take up to 6 hours. Manual action may be required if the status is 'Waiting Approval'.
  • Wire Transfer/Payoneer: Can take 1-3 business days, subject to manual review.
  • BlueSnap: Processing generally occurs within 1-2 hours; however, delays can occur due to credit card verification processes.


If your transaction is 'Pending' or 'Waiting Approval' for longer than the expected time, contact EZmob support for assistance.



Tracking Transaction Progress and Managing Delays


To track the progress of your transaction:


  1. Go to View Transactions.
  2. Find your transaction based on the date or status filter.
  3. Click on the transaction ID for detailed status information.


Tip: Enhanced status information, including progress percentages and processing indicators, can be found by clicking on individual transactions.


If a transaction requires manual review ('Waiting Approval'), ensure all required documents are submitted promptly to avoid unnecessary delays.



Transaction History and Receipts


Your transaction history provides a comprehensive view of all transactions, including their statuses and details. To generate a receipt for any completed transaction, select the transaction and click the 'Generate Receipt' option.



Conclusion


Understanding transaction statuses and processing times on EZmob is essential for effective funds management. By keeping track of these statuses, you can ensure that your campaigns run smoothly without interruption due to funding issues.


For further assistance, visit our support center or contact our helpdesk.



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Updated on: 04/11/2025

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