Why was my account suspended?

EZmob suspends advertiser or publisher accounts that violate our terms or send or buy invalid traffic. A suspended account cannot use the dashboard: when you log in, you see "Your account has been suspended. Please contact support for more information." and are signed out.

Common reasons

• Publishers: invalid or fraudulent traffic, or content that breaks the publisher content policy.
• Advertisers: ads or landing pages that break the ad policies, or invalid activity linked to your campaigns.

Appeal a suspension

If you believe the suspension is a mistake, email support@ezmob.com from your account email and include:

1. Your EZmob username.
2. Your traffic sources (URLs where your links or ads appear).
3. Access to your site statistics (Google Analytics or similar), for publishers.
4. Any programs or services you used to increase your traffic.

Other account messages

• "Your account requires admin approval. Please contact support for assistance." Your account is waiting for review.
• "Your account access is restricted. Please contact support for assistance."

In both cases, contact support@ezmob.com.

Screenshots

• Screenshot: login page showing the account suspended message

Related articles

• What should I do if I can't log in or forgot my password?
• Publisher Content Policy Overview
• Ad Policy for EZmob campaigns
• Frequently Asked Questions (Publishers FAQ)

Updated on: 26/09/2026