Articles on: Account Settings & Security

Account Status and Tier Levels

Understanding Account Status and Tier Levels on EZmob


EZmob utilizes a tiered account system that allows users to access a variety of features and limits based on their account status. This guide will help you understand the different account types, their associated benefits, and the steps to upgrade or maintain your tier level for optimal use of the platform.



Account Types and Their Benefits


  1. Basic Account:
  • Standard access with essential features suitable for new users.
  • Benefits:
    • Access to basic ad campaign tools and analytics.
    • Standard support response times.


  1. Verified Account:
  • Enhanced limits and additional features for improved user experience.
  • Benefits:
    • Increased spending limits.
    • Access to more sophisticated campaign tools.
    • Priority in the support queue.
  • Requirements: Complete email and phone verification, and achieve 100% profile completion.


  1. VIP Account:
  • Premium features, priority support, and advanced campaign tools for serious advertisers.
  • Benefits:
    • Higher spending limits.
    • Priority support with a dedicated account manager.
    • Access to beta features and tools.
  • Requirements: Meet higher spending thresholds and maintain account activity.


  1. Enterprise Account:
  • Customized solutions and dedicated support for large-scale advertisers.
  • Benefits:
    • Tailored spending limits suited to business needs.
    • Dedicated account and support team.
    • Custom reporting and analytics tools.
  • Requirements: Custom qualification process; contact support for details.



How to Upgrade Your Account Tier


To upgrade your account tier, follow these steps:


  1. Log in to your account and navigate to your Account Settings.
  2. Ensure your profile is complete and up-to-date; this is essential for all tier upgrades.
  3. Complete the email and phone verification processes to qualify for Verified status.
  4. Review the requirements for your desired tier level under the "Account Status" section.
  5. If you are eligible for an upgrade, a notification or an "Upgrade" button will appear in your account dashboard. Follow the prompts to upgrade.
  6. For Enterprise accounts, contact EZmob support directly to discuss custom solutions and qualifications.


Helpful Tip: Take a screenshot of the "Account Status" section to easily locate the "Upgrade" button when applicable.



Maintaining Your Tier Level


To maintain your tier level, consider the following:


  • Regularly review your account activity to ensure compliance with ongoing tier requirements.
  • Keep your profile information, including payment methods, up to date.
  • If you receive notifications about potential downgrades due to inactivity or decreased spending, engage with support promptly.



Downgrade Conditions


Be aware of the following conditions that may lead to a tier downgrade:


  • Account inactivity or significantly reduced spending over time.
  • Failure to maintain profile completeness, including outdated payment methods, can affect your account status.



How to Qualify for Upgrades


To qualify for tier upgrades, consider these actions:


  • Increase your campaign activity and maintain a consistent spending pattern.
  • Keep your account profile and verifications current.
  • Engage with new features and provide feedback to gain access to higher tiers.



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Updated on: 04/11/2025

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