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Understanding Account Verification Requirements

Understanding Account Verification Requirements


EZmob's account verification process is essential for ensuring security and compliance across the platform. This process helps confirm that all advertisers are legitimate and meet legal standards. Understanding the verification requirements can impact your account capabilities and spending limits. Below, you will find a detailed guide on completing your EZmob account verification.



Verification Levels


The verification process is divided into the following levels:


  1. Identity Verification
  2. Business Verification (for businesses only)
  3. Address Verification
  4. Enhanced Verification (for high-volume accounts)



Identity Verification


To complete identity verification, follow these steps:


  1. Required Documents:
  • A government-issued ID
  • A photo of you holding that ID
  1. Submission:


Tip: Ensure your ID is valid and clearly visible in the photo. Blurry or obstructed images may lead to rejection.



Business Verification


For businesses, the following steps are required:


  1. Required Documents:
  • Business registration document
  • Tax documents
  1. Submission:
  • Provide documents through the verification tab as mentioned in identity verification.


Important: Providing accurate and up-to-date documents is crucial for successful verification approval.



Address Verification


To verify your address, follow these instructions:


  1. Required Documents:
  • Recent utility bill or bank statement showing your address
  1. Submission:
  • Upload your document at the verification tab mentioned above.


Warning: Utility bills and bank statements must be dated within the last 3 months.



Enhanced Verification


Enhanced verification is required for high-volume accounts:


  • Additional Documentation: This may include further financial documents or contracts.
  • Submission Process: EZmob support will reach out to you with specific requirements and submission details.



Common Rejection Reasons


Documents may be rejected for the following reasons:


  • Incomplete documents
  • Expired ID or documents
  • Low-quality images
  • Non-matching information across documents



Resubmission and Appeals


If your documents are rejected, please follow these steps:


  1. Review the rejection reasons provided.
  2. Adjust your documents accordingly.
  3. Resubmit your verification request.


For appeals, contact support directly at support@ezmob.com with a detailed explanation and any supplementary documents.



Verification Timelines


  • Standard Processing: Up to 5 business days.
  • Expedited Processing: Available upon request for urgent cases. Contact support for more details.



Maintaining Verification Status


Account verification is subject to periodic review. To avoid disruptions in service, ensure that your documents are kept up to date.



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Updated on: 04/11/2025

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