Understanding Account Verification Requirements

EZmob's account verification process is a key component in maintaining security and compliance across our platform. This procedure verifies that all advertisers are legitimate and adhere to legal standards. Understanding the verification requirements can significantly influence your account capabilities and spending limits. Below is a comprehensive guide to successfully completing your EZmob account verification.

Verification Levels

The verification process consists of the following levels:

• Identity Verification
• Business Verification (for businesses only)
• Address Verification
• Enhanced Verification (for high-volume accounts)

Note: A "high-volume account" is defined as an account that has significantly higher advertising activity than the average user. If you believe your account qualifies, please refer to the Enhanced Verification section below.

Identity Verification

To complete the identity verification, please follow these steps:

• Required Documents:
• A government-issued ID
• A photo of you holding that ID

• Submission:
• Upload your documents in the Profile Settings under the "Verification" tab.

Tip: Ensure that your ID is valid and clearly visible in the photo. Blurry or obstructed images may result in rejection.

Business Verification

For businesses, the following steps are required:

• Required Documents:
• Business registration document
• Tax documents

• Submission:
• Provide these documents through the verification tab as mentioned in the identity verification section.

Important: It is crucial to provide accurate and up-to-date documents for successful verification approval.

Address Verification

To verify your address, please follow these instructions:

• Required Documents:
• A recent utility bill or bank statement showing your address

• Submission:
• Upload your document in the verification tab mentioned above.

Warning: Utility bills and bank statements must be dated within the last 3 months.

Enhanced Verification

Enhanced verification is required for high-volume accounts:

• Additional Documentation: This may include further financial documents or contracts.
• Submission Process: EZmob support will contact you with specific requirements and submission details.

Common Rejection Reasons

Documents may be rejected for various reasons, including:

• Incomplete documents
• Expired IDs or documents
• Low-quality images
• Mismatched information across documents

If your documents are rejected, we understand this can be frustrating. Here’s how to adjust your submission:

• Review the rejection reasons provided.
• Make the necessary adjustments to your documents.
• Resubmit your verification request.

Resubmission and Appeals

For appeals, please reach out to support directly at support@ezmob.com with a detailed explanation and any supplementary documents.

Verification Timelines

• Standard Processing: Up to 5 business days.
• Expedited Processing: Available upon request for urgent cases. Please contact support for more details.

Maintaining Verification Status

Account verification is subject to periodic review. To avoid any disruptions in service, ensure that your documents remain up to date.

Updated on: 04/03/2026