Articles on: Funds Management & Payments

Why was my payment rejected?

Introduction


If you've encountered a situation where your payment was rejected, it can be frustrating. Understanding the common reasons for payment rejections can help you resolve the issues quickly. Below are the most frequent causes and their solutions.



Common Reasons for Payment Rejection


  • Incomplete World-Check Approval: Your profile may not have completed the World-Check approval process. EZmob is currently integrating a KYC (Know Your Customer) system to enhance our business processes.

Solution: To complete the approval, please send a copy of your ID or any official document confirming your identity via email to finance@ezmob.com or through the Support team chat on our website.


  • Incorrect Payment Details: The payment information you provided might be incorrect or outdated.

Solution: Review your payment information in your profile and update it as necessary.


  • Wire Transfer Issues: Your bank may have returned the wire transfer due to incorrect details.

Solution: Check and update your payment information in your profile, and contact your bank for further clarification on the issue.



Helpful Tip: Regularly review your payment details to prevent any disruptions in your transactions.



Next Steps


If you've addressed the issues listed above and your payment is still being rejected, please reach out to our Support team for further assistance.






Updated on: 10/11/2025

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