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# What is our refund policy?

## Introduction

At EZmob, we recognize that situations can change, and you may find the need to request a refund. This article provides a clear overview of our refund policy, including essential details on refunds, processing times, and applicable fees.

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### Refund Policy Overview

#### First Deposits
- **Non-refundable**: All first deposits are non-refundable.

#### Subsequent Deposits
- **Refundable**: From the second deposit onward, you may request a refund.

#### Refund Conditions
- Refunds will be issued for:
  - Non-spent funds
  - Negative credits

#### Refund Fees
- A minimal refund fee will apply:
  - **$50 or 15% of the refund amount**, whichever is higher.

#### Bank Fees
- Any bank fees incurred during the refund process are the client's responsibility.

#### Inactivity Policy
- EZmob reserves the right to set your balance to zero after **one year** of inactivity.

#### Non-Refundable Timeframe
- Deposits become **non-refundable** after **60 days** from the deposit date.

#### Terms Violation
- Advertisers who violate our terms and conditions will forfeit their remaining balance and will be blocked from future engagements.

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### Requesting a Refund

To formally request a refund, please follow these steps:

1. **Prepare Required Information**: Include the following details in your request:
   - Your account information (username and email)
   - The amount you wish to refund
   - The reason for your refund request
   - Any relevant transaction IDs

2. **Submit Your Request**: Send your refund request via email to [finance@ezmob.com](mailto:finance@ezmob.com).

3. **Wait for Confirmation**: After submitting your request, please allow up to **30 days** to process your refund or until our next billing cycle, whichever is longer.

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### Frequently Asked Questions (FAQ)

**Q: How long does it take to receive a refund?**  
A: Refund requests can take up to 30 days to process, or until our next billing cycle, whichever is longer.

**Q: Are there any fees associated with refunds?**  
A: Yes, a minimum refund fee of **$50 or 15% of the refund amount** (whichever is higher) will apply.

**Q: What happens if I violate the terms?**  
A: If you violate our terms and conditions, you will not receive a refund for your remaining balance and will be banned from using our services.

---

### Visual Summary

![Refund Process Flowchart](link-to-your-flowchart-image)

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### Contact Us

If you have any questions or concerns about our refund policy, please feel free to reach out to us at [finance@ezmob.com](mailto:finance@ezmob.com).

## Related Articles

- [Understanding Transaction Status and Processing Times](https://helpdesk.ezmob.com/en/article/understanding-transaction-status-and-processing-times-1why8ju)
- [Using Promo Codes for Deposit Bonuses](https://helpdesk.ezmob.com/en/article/using-promo-codes-for-deposit-bonuses-1u74i31)
- [How to Add Funds to Your Advertiser Account](https://helpdesk.ezmob.com/en/article/how-to-add-funds-to-your-advertiser-account-xzg04f)