Articles on: Troubleshooting & Support

Common Login and Access Issues

Common Login and Access Issues on EZmob


Experiencing login troubles on the EZmob DSP platform? This guide provides practical steps to troubleshoot and resolve common login and access issues effectively.



Forgotten Password


If you've forgotten your password, you can easily reset it by following these steps:


  1. Navigate to Password Reset.
  2. Click on the "Forgot Password?" link.
  3. Enter your registered email address and submit the form.
  4. Check your email inbox for a password reset link. If you don't see it, be sure to check your spam/junk folder.
  5. Follow the link in the email to create a new password.


Tip: Make sure your new password meets the security requirements specified on the reset page.



Account Lockouts


Your account may become locked due to multiple incorrect login attempts as a security measure. To unlock your account:


  1. Wait for 30 minutes and then try logging in again.
  2. If you still cannot access your account, reset your password using the steps outlined above.


Info: Account lockouts are temporary. If you continue to experience issues after following the steps above, please contact support.



Browser Issues


Login problems can often be resolved by addressing browser-related issues:


  • Clear Cache and Cookies: Visit your browser settings to clear your cache and cookies.
  • Update Browser: Ensure your browser is updated to the latest version.
  • Compatibility Mode: Some features may not function properly in older browsers. Use a modern browser like Chrome, Firefox, or Edge.



Two-Factor Authentication Problems


If you're having trouble with two-factor authentication (2FA), consider the following steps:


  1. Use the backup codes provided during your 2FA setup.
  2. Verify that the time on your authentication app is synchronized correctly.


Warning: If you have lost access to your 2FA device and backup codes, contact support immediately for assistance.



Network Issues


Network restrictions can sometimes hinder access to EZmob. Here’s what to check:


  • Check Connectivity: Ensure you have a stable internet connection.
  • Firewall/VPN: Disable any VPNs or firewall settings that might be blocking access to EZmob.



Prevention Strategies


To avoid future login issues, consider implementing these strategies:


  • Password Management: Use a password manager to securely store and generate complex passwords.
  • Browser Maintenance: Regularly update your browser and clear cache/cookies.
  • Security Measures: Enable 2FA and keep your backup codes in a secure location.



When to Contact Support


If you’ve tried all the steps above without success, it may be time to contact EZmob support. When reaching out, please provide:


  • A detailed description of the issue.
  • The steps you have already taken to resolve it.
  • Any error messages or screenshots related to the issue.


You can contact support at EZmob Support.



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Updated on: 04/11/2025

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