Common Login and Access Issues

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Experiencing login troubles on the EZmob DSP platform? This guide provides practical steps to troubleshoot and resolve common login and access issues effectively.

Forgotten Password

If you've forgotten your password, you can easily reset it by following these steps:

Navigate to Password Reset.
Click on the "Forgot Password?" link.
Enter your registered email address and submit the form.
Check your email inbox for a password reset link. If you don't see it, be sure to check your spam/junk folder.
Follow the link in the email to create a new password.

Tip: Make sure your new password meets the security requirements specified on the reset page.

Browser Issues

**Ad block: Ad blocking extensions may block elements of the dashboard, make sure to switch it off prior to browsing the interface. **
Clear Cache and Cookies: Visit your browser settings to clear your cache and cookies.
Update Browser: Ensure your browser is updated to the latest version.
Compatibility Mode: Some features may not function properly in older browsers. Use a modern browser like Chrome, Firefox, or Edge.

Network Issues

Network restrictions can sometimes hinder access to EZmob. Here’s what to check:

Check Connectivity: Ensure you have a stable internet connection.
Firewall/VPN: Disable any VPNs or firewall settings that might be blocking access to EZmob.

When to Contact Support

If you’ve tried all the steps above without success, it may be time to contact EZmob support. When reaching out, please provide:

A detailed description of the issue.
The steps you have already taken to resolve it.
Any error messages or screenshots related to the issue.

Updated on: 05/12/2025

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Common Login and Access Issues